Shipping policy
1. Overview
At Lehaor, we are committed to providing reliable, efficient, and transparent logistics services for all customers across the United States. This Shipping Policy explains shipping costs, delivery coverage, estimated delivery time, and fulfillment conditions to ensure a clear and trustworthy shopping experience.
2. Shipping Fee Structure
We offer a simple and transparent shipping fee system based on order value:
| Order Value (USD) | Shipping Method | Shipping Fee | Conditions |
|---|---|---|---|
| Below $93 | Standard Shipping | $4.99 | Applied automatically at checkout |
| $93 and above | Standard Shipping | FREE | Automatically applied |
| $126 and above | Express Shipping (Optional Upgrade) | $12.98 | Customer can choose at checkout |
Important Notes:
- Free shipping applies only to standard shipping method
- Express shipping is optional and must meet the minimum $126 order requirement
- Shipping fees are non-refundable once order is dispatched
3. Shipping Coverage
We currently provide shipping services under the following conditions:
Supported Regions:
- United States only (Domestic U.S. delivery)
Non-Deliverable Areas:
- APO / FPO / DPO military addresses
- U.S. overseas territories with restricted logistics access
- Remote or inaccessible regions determined by logistics carriers
We reserve the right to cancel orders that cannot be delivered due to address restrictions.
4. Estimated Delivery Time
Delivery time includes both processing time and transit time.
| Shipping Method | Processing Time | Transit Time | Total Estimated Delivery |
|---|---|---|---|
| Standard Shipping | 1–3 business days | 7–12 business days | 8–15 business days |
| Express Shipping | 1–2 business days | 5–8 business days | 6–10 business days |
Additional Information:
- Processing time refers to order verification, quality check, and packaging
- Delivery time may vary due to peak seasons, weather conditions, or carrier delays
- Tracking information will be provided once the order is shipped
5. Order Processing
- All orders are processed within 24–72 hours (business days)
- Orders placed on weekends or holidays will be processed the next business day
- Once shipped, a tracking number will be automatically sent via email
6. Manufacturing & Fulfillment Transparency
To ensure clarity and build customer trust:
- Design & Manufacturing Location: China
- Quality Control & Packaging: China
- Final Shipping Location: United States Warehouse
- Return Processing Center: United States Return Facility
Why this matters:
- Products are professionally manufactured in China with strict quality control
- Orders are shipped from the U.S. warehouse for faster domestic delivery
- Returns are handled locally within the U.S. for faster processing and customer convenience
7. Tracking Information
- All shipments include tracking numbers
- Tracking updates may take 24–48 hours to appear after dispatch
- Customers can track orders via the carrier’s official website
8. Shipping Delays
Delays may occur due to:
- High order volume during peak seasons
- Severe weather conditions
- Carrier operational delays
- Customs or logistical disruptions
We appreciate your understanding in such cases.
9. Contact Information
For any shipping-related inquiries:
📧 Email: info@lehaor.com
📞 Phone: +1 (213) 980-8079
🕒 Service Hours: 10:00 AM – 5:00 PM (Eastern Time, Monday–Friday)